Refund policy


Returns, Exchanges & Warranty

🎁 HOLIDAY EXCHANGE POLICY

Orders placed between November 1 and December 25, 2026, are eligible to request an exchange through January 31, 2027, giving you extra time and flexibility during the busy holiday season.

Exchanges have no restocking fee! Items must be unused and in their original condition. Personalized and customized items remain final sale unless defective or customized incorrectly.

Returns for refunds remain subject to our standard 30-day return policy outlined below.

RETURNS & EXCHANGES

We accept returns and exchanges within 30 days of delivery, subject to the following conditions:

  • Returns: A $29.99 restocking fee applies per item returned for a refund.
  • Exchanges: No restocking fee applies when exchanging an item for a different size or style.
  • Item Condition: Items must be unused and in their original condition.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Customized Items: Monogrammed, personalized, and custom-logo products are final sale unless there is a manufacturing defect or customization error.
  • Shipping Charges: Original shipping charges are non-refundable.

Received a defective or incorrect item? Please contact us as soon as possible, and we'll be happy to arrange a replacement or exchange at no additional cost.

2-YEAR PRODUCT WARRANTY

All Levinson Leather Goods leather products are backed by our 2-year warranty, covering manufacturing defects in materials and workmanship under normal use.

This includes defects involving stitching, zippers, hardware, and other components. Normal leather aging, cosmetic wear, accidental damage, and improper care are not covered.

Approved warranty claims will be resolved through a repair or replacement at no additional cost.

HOW TO REQUEST A RETURN, EXCHANGE, OR WARRANTY CLAIM

  1. Email info@levinsonleathergoods.com with your order number.
  2. Include a brief description of your request and clear photos of the item or defect.
  3. Our customer service team will review your request and provide further instructions.

Once a return is received and inspected, approved refunds will be issued to the original payment method.

We're always happy to help and want you to feel confident in your purchase!